HealthCast Support
https://support.gohealthcast.com
If you do not find a solution on our support page, please contact your HealthCast representative. If you don't have a HealthCast representative, please click here.
Troubleshooting
Nothing happens when I tap my badge at the Control-Alt-Delete screen or the QwickACCESS to Windows tile
If a badge is tapped, the badge reader beeps and nothing happens QwickACCESS may have "lost" the reader. This can happen when the machine has been unused for a period of time and has gone to sleep. Unplug the badge reader and plug it back in and QwickACCESS will then re-acquire the badge reader.
If the reader does not make a sound when a badge is tapped and nothing happens - verify the reader is plugged into the workstation and the light is on. If the reader does not respond (make a sound and/or the light changes color) after unplugging and plugging it back in and tapping a card the reader may be defective, please contact your HealthCast support representative for further assistance.