HealthCast

Institutional Enrollment

Institutional enrollment can only be conducted by DEA-registered institutional practitioners and must be completed in-person.

This process will require that the user be added to the RapidIdentity MFA server. Once the user is enrolled, they can then proceed to enroll for the PingMe service. Proceed to Adding Users to the RapidIdentity MFA Server to continue with this type of enrollment.

Institutional Enrollment Overview

Reference the below steps to complete the Institutional Enrollment process.

  • The user must be added to the RapidIdentity MFA server.

    • Log out of the Admin Portal and have the user complete the user steps

  • Enroll the User for PingMe Service.

  • Enroll the User with Fingerprint Biometrics.

Adding Users to the RapidIdentity MFA Server

Follow the proceeding steps to enter the provider(s) into the MFA Server.

  1. Under the Administration Portal, select the Users tab.

  2. Select New Users from the left-side menu.

    New_User.png

  3. Enter the following desired user information: 

    1. Username

    2. Domain

    3. Email

    4. Language

    5. Phone Number

    Select the appropriate Authentication Set and Role.

  4. Select Add.

User Steps

To complete setup, log out of the Admin Portal and have the user perform the following steps.

  1. Enter the Username and Domain to logon to the RapidIdentity User Portal.

    User_Enrollment_1.png

  2. Press Continue to setup new credential(s).

    User_Enrollment_2.png

  3. Set up a new password and confirm the entered password.

    Note

    This password will be linked to the fingerprints that will be captured in the following step.

    User_Enrollment_3.png

  4. Select the finger to be enrolled to set up fingerprint biometrics.

    User_Enrollment_4.png

  5. Place the corresponding finger onto the sensor to begin initializing the fingerprint registration.

    Note

    Different scans are required in order to validate the fingerprint. The user will need to lift and place finger on sensor to obtain various scans.

    User_Enrollment_5.png

  6. Repeat the steps above until the number of required fingerprints for registration are obtained.

    Note

    All fingers can be validated during this step if opted.

    User_Enrollment_6.png

    Once fingerprints are validated, click Next.

  7. Select the type of OTP will be enrolled. Select the second option that involves enrolling a mobile device or soft token application.

    Note

    Hard token is another option available to select.

    User_Enrollment_8.png

  8. Enter the Phone Number and Carrier information and select Send SMS.

    User_Enrollment_9.png

  9. An on-screen notification indicating process completion will populate. Select Continue to proceed to the User’s Portal home page.

  10. The user will be prompted to finish enrollment on their mobile device.

    Important

    Once the user receives the SMS on their cell phone, they will enter the information provided on the SMS into the RapidIdentity mobile app and proceed to follow the on-screen prompts to complete their enrollment.

User Steps

To complete setup, log out of the Admin Portal and have the user perform the following steps.

  1. Have the user enter the Username and domain

    User_Enrollment_1.png

  2. User will be taken to the RapidIdentity User Portal.

    User_Enrollment_2.png

    Press Continue to setup new credential(s).

  3. The user will be prompted to set up and confirm a password

    Notice

    This password will be linked to the fingerprints that will be captured in the following step.

    User_Enrollment_3.png

  4. User will then select the finger he/she wishes to enroll

    Notice

    The person assisting in the enrollment process can guide the user through this process to ensure they select the fingers that are desired by the organization for authentication.

    User_Enrollment_4.png

  5. Have the user place the matching finger onto the sensor to begin initializing the fingerprint registration

    Important

    Different scans are required in order to validate the fingerprint. User will need to lift and place finger on sensor to obtain various scans.

    User_Enrollment_5.png

  6. Repeat the steps above until the number of required fingerprints for registration are obtained

    User_Enrollment_6.png

    Notice

    Up to all ten fingerprints can be validated.

    Once fingerprints are validated, click Next.

  7. The user will then be prompted to click on which type of OTP will be enrolled. Instruct user to select the second option that involves enrolling a mobile device or soft token application

    Notice

    Hard token is another option available to select.

    User_Enrollment_8.png

  8. Enter phone number and carrier and select Send SMS.

    User_Enrollment_9.png

  9. The user will receive an on-screen notification that the process in complete. At this point, he/she will select Continue to proceed to the User’s Portal home page.

  10. The user will be prompted to finish enrollment on the mobile device

    Important

    Once the user receives the SMS on their cell phone, they will enter the information provided on the SMS into the RapidIdentity mobile app and proceed to follow the on-screen prompts to complete their enrollment.

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