Support
Visit our support page:
https://support.gohealthcast.com
If you do not find a solution on our support page, please contact your HealthCast representative. If you don't have a HealthCast representative, please click here.
Alternatively, you can enter a support ticket by following the directions below.
How to enter a support ticket
Go to our support page and login with your user account credentials: https://support.gohealthcast.com
Note
if you do not have a user account, please contact your HealthCast Account Representative.
Click on Submit New Request to create a new ticket.
Helpful information to include with a support ticket
In general, it is helpful to provide more information rather than less. In order that we may provide useful and timely support, here are a few guidelines for things to include when submitting support tickets:
Complete and accurate contact information.
Include the product name and version number.
A brief, but adequate problem description which will provide a useful and accurate portrayal of the problem. Don’t be vague and overly general (e.g. “it stopped working today”) and also be careful to not provide too much information (this also can be misleading).
Attach a screenshot of the error or condition, if possible.
Attach the log file (see “Log file location” above), if possible.
Make note of anything that has changed in the system environment. For example, “We just installed ‘XYZ’ application on Monday and we started noticing this issue afterwards.”
Tell us if there are any particular issues with your availability so that we know when a good time to contact you will be, or if one method of communication works better than another (e.g. “I will need to be contacted by email”).